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Administrative

Weekend Birthday Party Assistant
posted on July 10
by Center for Puppetry Arts

Organization Background
The Center for Puppetry Arts is the largest nonprofit organization in the United States dedicated to the art form of puppetry. It is a uniquely creative cultural destination dedicated to celebrating the magic and wonder of puppetry by inspiring imaginations and entertaining the young at heart in all we do. The Center’s high-quality, accessible programming encompasses three areas: performance, museum and education. All programs for school-age children are designed to support curriculum standards in order to enhance classroom learning in a unique way.

Position Summary
Reports to the Birthday & Rentals Coordinator as part of the Development Department. The Weekend Birthday Party Assistant is responsible for assisting with birthday parties on weekends, on an as-needed basis. This is an occasional/part-time role.

Responsibilities

• Arrive with enough time to make sure party rooms are cleaned/set up and everything is in order before birthday party groups arrive.
• Verify attendance numbers with Education staff and with the Ticketing attendance report before the groups arrive.
• Help birthday parent(s) unload items from their car such as decorations and food. Parents are responsible for hanging/setting up any permitted decorations in the party room themselves, but the Weekend Birthday Party Assistant is expected to help if needed or if the parent(s) are in obvious need of an extra hand.
• Greet and show birthday family to their party room upon arrival. Give parent(s) a run-through of their schedule and review with them what to expect.
• Direct party groups to all of their activities – the performance, Create-A-Puppet Workshop™, party room, and/or Museum – and make sure they arrive on time for each activity.
• Be mindful of where the party groups need to be and when. Sometimes, parties will overlap and this will require asking for help from another staff member to manage traffic flow.
• Station yourself in the main floor breezeway area when not with a party group, so you are easily accessible in case birthday group needs assistance.
• Verify ticket count with birthday parent(s) before party ends and if necessary, issue rain checks or direct patron to the ticket office to settle up any remaining fees.
• Sweep floor, wipe tables, take out trash, and reset for the next party or next day. Clear away tables, chairs, and birthday thrones if there are no more parties that weekend.
• Record notes on the actual number of tickets used, extra payments made or rain checks issued, and any issues or comments from the party; leave these notes for the Birthday & Rentals Coordinator to review.
• Write thank-you notes to birthday parents and leave for the Birthday & Rentals Coordinator to mail.
• Assist with miscellaneous events and rentals as your schedule and availability permits, on an as-needed/as-agreed-upon basis.

Qualifications & Skills
• Passion for the Center’s mission of inspiring imagination, education, and community for the global art of puppetry.
• Outgoing personality
• Crowd management skills and ability to politely “take charge,” especially with regard to managing multiple groups of people simultaneously
• Strong customer service skills, including the ability to interact with guests in a friendly and professional manner and smoothly resolve any issues that may arise
• Ability to anticipate guest needs

Instructions for Application

Please send your resume and a cover letter to:
Katherine Baggett, Birthday & Rentals Coordinator, katherinebaggett@puppet.org or Center for Puppetry Arts, 1404 Spring St. NW., Atlanta, GA 30309-2820. No phone calls, please.


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