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Box Office/Front of House

Guest Services Seating Coordinator and Host– Part time
posted on August 3
by Center for Puppetry Arts

SUMMARY:
The Guest Services staff are responsible for seating the Center’s patrons in a friendly manner in the theater by providing courteous and effective customer service at the Center for Puppetry Arts performances and museum. The Guest Services staff assist the ticket sales department in solving any customer service issues so that patrons will want to return. This position reports to the Ticket Sales Director.

MAJOR RESPONSIBILITIES
• Manage the seating of patrons for events at the Center for Puppetry Arts in a positive and friendly manner so that customers will want to return.
• Analyze ticket sales reports to insure proper seating for General Admission events and Reserved seating events.
• Print, fold and distribute programs and insure that every adult patron receives a program
• Work as a team with ticket sales staff and museum staff in managing lines of people entering the theater

SKILLS REQUIRED
Position requires ability to:
• Demonstrate exceptional and positive skills by verbally welcoming guests to the Center for Puppetry arts as well as thanking guests for attending after the performance ends
• Outstanding customer relations, communications and problem solving in a fast paced environment seating school groups, families and Individual patrons.
• Coordinate with the Ticket Sales office to analyze daily school group and patron activity for seating each performance
• Coordinate with Production on specific requirements for each performance. i.e. late seating, seating restrictions, etc.
• Deal effectively with special seating requirements.
• Follow oral and written instructions and communicate effectively with other the Ticket Sales personnel and other House Management
• Work effectively under pressure to insure all patrons are seated in a courteous and friendly manner before show time.
• Manage the Theatre during show time with courteous attention to patrons moving about the Theatre.
• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.

EDUCATION AND/OR EXPERIENCE
High school diploma required. Guest Service experience in Theater preferred; or equivalent combination of education and experience.

Send Resume to carolvanleer@puppet.org or mail to Ticket Sales Director, Center for Puppetry Arts, 1404 Spring Street, Atlanta, GA 30309. See www.puppet.org for more information about the Center for Puppetry Arts. No phone calls, please.

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