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Box Office/Front of House

Ticket Sales Assistant Supervisor
posted on November 25
by Center for Puppetry Arts

SUMMARY:
The Ticket Sales Assistant Supervisor’s overall responsibility is to assist the Ticket Sales Director in managing the day to day operations of the ticket sales office at the Center for Puppetry Arts.

MAJOR RESPONSIBILITIES
• Supervise Ticket Sales department staff including House
• Manage daily reconciliation and deposits
• Manage group sales orders and follow through with all procedures including confirmation of orders and finalizing payment of orders with group leaders
• Sell memberships to customers.
• Support the Ticket Sales Director as needed.
• Work extended and/or irregular hours including nights, weekends and around holidays, as needed.
• Conduct Sales Calls when needed to groups to encourage early booking
• Sell to customers at the window and over the phone
• Effectively manage the ticket sales office in the absence of the Ticket Sales Director.


SKILLS REQUIRED
Position requires ability to:
• At least 2 years experience with a computerized ticketing system
• Tessitura ticketing system experience preferred.
• Experience building events and managing promotions on a computerized ticketing system preferred but not required.
• Microsoft Word and Excel required
• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Provide the highest level of customer service and assure all customer issues are dealt with in an efficient and professional manner.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with other departments, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Knowledge of basic Ticketing customer service best practices


EDUCATION AND/OR EXPERIENCE
Undergraduate degree required. Two (2) years ticket related experience and/or training; or equivalent combination of education and experience.

Send Resume and salary history to carolvanleer@puppet.org or mail to Ticket Sales Director, Center for Puppetry Arts, 1404 Spring Street, Atlanta, GA 30309. See www.puppet.org for more information about the Center for Puppetry Arts. Please, no phone calls.

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